Staff Competency Matrix
Perforated page — tear out & copy
From ch05.md (lines 162-211).
Skills×roles grid; not a data-entry form, a reference.
- Download the DOCX for an editable Microsoft Word version you can email, print, or archive.
- Review this guidance carefully. For contracts, have a solicitor review before signing.
- Review the source chapter in the book for full context: see the chapter reference in the page header.
Roles
Licence Holder, Senior Handler, Handler, Trainee Handler, Administrator.
Competencies (C1–C12)
C1. Five welfare needs (Ch 3)
C2. Canine body language and behaviour
C3. Safe handling and restraint
C4. Group management (day care) / 1-to-1 (boarding)
C5. First aid (incl. CPR)
C6. Disease prevention and biosecurity
C7. Cleaning and disinfection protocols
C8. Feeding and diet management
C9. Record keeping (IAP, DCL, IRF, MAR)
C10. Emergency procedures (fire, escape, illness)
C11. Customer service and complaints handling
C12. Licensing and inspection (for senior roles)
How to use this matrix
One row per staff member. Mark each competency ✓ (competent — qualified, trained, and observed) or — (not yet competent — training required).
The matrix is the at-a-glance view. The detail (when was each competency assessed? by whom? what was the evidence?) is in the Training Log.
Staff name 1 / Role: [see DOCX]
Staff name 2 / Role: [see DOCX]
Staff name 3 / Role: [see DOCX]
Last review: [see DOCX]
Next review: [see DOCX]
Manager signature: [see DOCX]
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