First Inspection Day Checklist | Handbook Resources | Visa&Momo

Records are filed and accessible

Operations manual is up to date

SOPs are in place

Emergency response cards are laminated and posted

Fire evacuation plan is posted

Emergency contact list is posted

Insurance certificates are current and displayed

Licence document is displayed

Cleaning schedule is posted

Isolation facility is clean and ready

Staff are briefed on the inspection

Tea and water are available for the inspector

Premises are clean and tidy

The first dog is in a good state (representative of care)

The records system is testable (5-minute test)

The operations manual is on the desk

The vet's contact is on the fridge

The PHP is on the wall

Greet the inspector warmly

Confirm identity (ask for council ID)

Ask for the purpose of the visit

Offer a seat and a drink

Be calm, polite, professional

Answer questions directly and concisely

Pull records within 60 seconds

Show the inspector the premises

Let the inspector ask the staff questions

Take notes on what the inspector says

Thank the inspector at the end

Complete your own notes on the inspection

Identify any actions needed (e.g. add a record)

File the inspector's business card

Wait for the report (typically 2 weeks)